Patient Information

At Village Eye Care we pride ourselves on providing quality comprehensive eye care in a friendly, relaxed atmosphere for the whole family. Your confidence in our staff to provide you with the best service possible is of the utmost importance to us.  It is also important to us that we are on time for your exam, but sometimes we do get behind due to eye emergencies or other unanticipated issues or delays.  We will do our best to let you know if we are behind schedule and appreciate your understanding if and when these situations arise.

What to Expect At Your Exam

• New patients should arrive 10-15 minutes before your appointment to fill out brief necessary paperwork 
• Test for vision (visual acuity) and prescription (refraction) for glasses. A copy of your finalized eyeglass prescription will be provided to you at the end of your visit if applicable
• External examination of eyes and lids
• Glaucoma screening, usually using a yellow dye in an eyedropper
• Examination of retina, including macula and optic nerve area, with either Optomap photos or dilation drops

The preferred method of examining the retina is to use retinal photography. Our office uses an Optomap camera to get a wide view of the back of the eye, which we can then keep on file to monitor changes over time.  The Optomap camera usually negates the need for dilation drops and can considerably shorten the length of your appointment. 

Dilation drops are the traditional way to look at the retina. These are eye drops which cause the pupil to dilate and remain dilated for several hours. The doctor can then use lenses to see into the eye. While the drops are in effect, you will be sensitive to bright lights and have some trouble seeing detail up close. Disposable sunglasses are available at the desk if you do not have your own.

What to Bring to Your Exam

• Your Medical Insurance Cards and Vision Plan Identification Card (if applicable)
• Your eyeglasses. If you are a new patient and we do not have your records, even broken glasses are helpful. If your concern is that your glasses do not help at all, bring them anyway so that we can better investigate what went wrong.
• Current list of all your medications and any allergies to medications or other items/substances (ie. latex, adhesives, peanuts, etc…)
• Some people feel more comfortable bringing a driver if they plan on being dilated.  

Contact Lens Wearers: 

• Wear your contact lenses to your visit, and please try to wear them for at least 2 hours prior so that they have had time to settle for proper evaluation.  Do not wear your lenses if they are causing pain or discomfort.
• New patients should bring any boxes, blister packs, or other information about your contact lens prescription with you, along with your glasses.

Vision Plans Accepted:

• VSP
• EyeMed (Note: We only accept Eyemed’s Access and Plus plans)

We also accept Cash, Major Credits Cards (Visa, Mastercard, American Express, Discover), Care Credit, FSA
(Flexible Spending Accounts) and HSA (Health Savings Accounts).

If you have questions about insurance coverage, vision care plans, elligibility or using Care Credit, FSA/HSA benefits please contact the office directly.

Important Information Regarding Insurance, Vision Care Plans and Coverage:

• Please note that Medicare does not cover the $40 refraction portion of the eye examination. You will be responsible for this amount if your secondary does not cover this service.
• We do not accept MassHealth Standard
• Vision Care Plans are for wellness screenings and determination of eye glass and/or contact lens prescription (if necessary). Examinations and visits due to medical conditions or problems are billed through health insurance plan coverage.  If you have questions about your upcoming visit or coverage of services please contact your medical or vision coverage provider, or our office billing staff for assistance.